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Work Experience & Projects |
This is a little outdated. Please download My Resume for the latest update. I will update this at the earliest.
| Client |
Undisclosed |
| From: |
October 2004 |
To: |
October 2005 |
| Duration: |
1 year |
Location: |
Bangalore |
| Role: |
Team Coordinator, Tools Specialist, Integration Specialist |
Team Size: |
8 |
| Project: |
Implementing Network Operations Management Setup for Customer - Microland Opensource Service Management Platform |
| Description: |
Worked towards creating a Service Automation Platform for the Network Operations Management Setup for Customer which is supported by the open-source network management tool OpenNMS. This stands on PostgreSQL which is the back-end database; and the performance data is collected in RRD format (Round Robin Database) using JRobin (Java based RRD implementation). The Service Automation platform is coded in JAVA and JSP. The fault management is primarily handled using syslog messages which are correlated using the open source Perl utility SEC (Simple Event Correlation). The error messages from OpenNMS are also correlated using SEC and ticket logging is done using sendmail by sending mails to Kintana Workflow Management (Mercury Interactive). Further to this, the integration involved parsing asset database information by retrieving it using perl scripts from web pages, to display the same information in a single screen of Service Automation Platform. I started off as a team member for this project specializing in the Network Monitoring Tool; but as the project reached its final stages, became the Acting Team Lead. |
| Tools Used |
OpenNMS, PostgreSQL, SEC, Nagios, sendmail, Kintana, Perl, Java, JSP, RRDTool, JRobin, JBoss, Tomcat. |
Duties and Responsibilities: |
Installation Setup and configuration of OpenNMS, PostgreSQL, RRDTool and Tomcat
- Installation and configuration of SEC
- Conceptualization of Fault Correlation Rules.
- Creating Event Correlation Rules using SEC
- Identifying and configuring the required syslog messages to generate fault alarms.
- Identifying and configuring the SNMP parameters to monitor different performance trends.
- Conceptualization of Web UI for Service Automation Platform’s front end
- Conceptualization of an Administration UI (front-end) for OpenNMS administration.
- Troubleshooting the issues regarding scalability of the monitoring setup.
- Providing with the Hardware server sizing (and cost estimates) according to the number and type of devices being monitored.
- Conceptualizing, planning and creating the network high availability solution.
- Conceptualizing the Downstream and Peer Suppression logic (not available in OpenNMS by default) for the network devices.
- Planning the distributed architecture to manage the entire network (over 15000 network devices) of pollers and performance data collectors in OpenNMS.
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| Client |
Microland Remote Management Centre for Offshore Infrastructure Management |
| From: |
March 2005 |
To: |
November 2005 |
| Duration: |
9 months |
Location: |
Bangalore |
| Role: |
HP Openview Service Desk Specialist |
Team Size: |
1 |
| Project: |
Full scale deployment of HP Service Desk 4.5 |
| Description: |
Single handedly started and completed the full scale deployment of the Industry Standard ITIL compliant Service Delivery Tool HP Openview Service Desk 4.5 for RMC with complete customizations as per the requirements of Operations and Quality Processes. This has been completely integrated with the Network Monitoring Tools (Sitescope and Solarwinds) at database level. Provisions to integrate Service Desk with Linux based Network Management Tools (Nagios, OpenNMS, Big Brother, etc.) are also present. This was tested for Nagios and OpenNMS with Service Events as the integration utility. Service Pages running on Tomcat have been installed out-of-the-box (with modifications in Web UI) for end-users to log Service Calls. Service Desk Web Console for engineers at Remote Customer Site has been installed with default Apache and Tomcat base. Localization Packs have also been installed for multi-language support. On the communication front, it is integrated with TelAlert SMS/Paging Tool which is connected to a GSM Modem. A postfix SMTP server is used for mailing. As per external requirement, a quick view reporting screen has been created using JasperReports and installed as JSP pages along with the Tomcat installed for Service Pages. |
| Tools Used |
HP Openview Service Desk 4.5, Sitescope, Solarwinds, MS SQL Server 2000, Nagios, OpenNMS, Tomcat, Apache, JSP, JasperReports, TelAlert. |
Duties and Responsibilities: |
- Installation and Configuration of HP Openview Service Desk 4.5 in a clustered environment
- Installation and Configuration of Service Pages
- Installation and Configuration of Service Desk Web Console
- Installation of Clients on Operations Team’s Desktops
- Integrating the Network Monitoring Tools (Windows and Linux based) to log tickets into Service Desk
- Installation of TelAlert Software to send SMS messages to customers as escalations
- Identifying and purchasing the Falcom Tango Modem from a US based reseller from India
- Providing step-by-step remote support for installation of modem hardware at Colo in San Jose from India
- Creation of Easy to understand Documents to support the Operations team
- Conducting tutorial sessions for Operations team for a better understanding and performance on Service Desk.
- Creation of JSP based On-demand Quick View Reports Screen for run-time reports to be available to leadership team.
- Conceptualization (along with Process and Quality team) of ideal processes to be implemented in RMC.
- Creation of Procedure Documents to align the operations to processes.
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Other Minor Projects at Microland
- Incident Robot and Backup Robot for Backup Portal
- Email Parser for OMC Portal Optima
- Consulting for Folklore Deployment
- GALARIA
- KEDB Editor for RMC
- Performance Reports for VoIP Routers
- Backup Automation for TSM
- RMC Dashboard
- RMC Reports Automation
Projects Undertaken during Graduation:
- Lab Deployment of HP Openview on the Remote Management Centre of Microland Gardens (January 2004 – May 2004): A deployment project undertaken from 9th January 2004 to 21st April 2004, as a part of the final semester industrial training at Microland Ltd. Bangalore.
- Computer Aided Management of Exchange Techniques (COMET): A research and implementation software project that creates and maintains a record of the stock market, done as a part of Software Engineering course.
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